LUXURY CONTEMPORARY ACCOMMODATION.

in a magical setting overlooking the

Isle of Skye and Loch Alsh.

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COVID-19: A NOTE TO OUR GUESTS

Our thoughts and kindest good wishes are with you all at this challenging time. We currently have to close on governmental instruction to all but people designated “key workers”.

 

We know travel may not be your first thought right now, but when you are ready, we have compiled some “simple as possible” information about your stay and it’s status, as of this time, 24th March. We also have some info on how we propose to keep you, our valued guests safe. We hope for reciprocal trust and loyalty and we will do our best to accommodate as always.

SAFEGUARDING OUR VALUED GUESTS

Balmacara Mains will continue to strictly follow the advice of our local health authorities in addition to the WHO with regards to the latest developments related to COVID-19.

 

It’s our greatest priority to safeguard our guests during their stay, so we have implemented many additional measures at Balmacara Mains, including:

 

Staff training to ensure the highest levels of health and safety, and hygienic procedures.

  • Increased frequency and advanced technique for cleaning in all areas
  • Staggered times for breakfasts, and/or isolated eating, creation of separation, alongside our already beneficial separate entrances to all rooms, we can keep you clear of close contact we are confident.
  • Induction in procedures for guests, and additional sanitizing products in rooms for the highest hygiene standards to be maintained within traveling parties environ.

 

Air is not circulated or shared between any rooms in the house, there is only basic convection in the breakfast rooms (and there will be 3 separate areas when we re-open the doors)

BOOK WITH CONFIDENCE AND FLEXIBILITY

As we’re facing exceptional circumstances, Balmacara Mains is providing guests additional flexibility and support for all bookings made before 13th March so a guest can make unlimited date changes without charge within 12 months of the original arrival date.

 

If you booked directly, please contact the team to make or talk over any changes by telephoning 01599 566240 or through the contact us form.

Once again, we’d like to thank our guests for their trust and loyalty. It’s our promise that we continue to uphold the excellent levels of service and attention to detail for which we are known. We hope to see you all soon!

TERMS & CONDITIONS

In these unprecedented times, with guests who may be unable to travel due to COVID-19, we are offering an opportunity. If you have flexibility, as an incentive to encourage guests to reschedule their booking with us, we will offer a discount of 15% on a re-scheduled date, or simply an open ended gift voucher to your prepaid value plus 15%, and full flexibility if the dates have to be changed a second time.  If you are unable to reschedule we will of course offer a full refund, which we will process 7 days prior to your original arrival date.

Hoping to see you after all this commotion,

OUR POLICIES

Basic details about our booking, payment, food and complaints policies are details below. Just so you know what we are about and what we commit to.

BOOKING POLICY

Please select your dates using the Availability Calendar on the website.  If you have any queries you can contact us directly.  Our landline number is 01599 566240 or email bookings@ontheloch.co.uk

 

We ask for a 50% deposit when you make your reservation

 

If you need to cancel your trip, call or email at earliest opportunity, refund policy is detailed in our cancellation policy below.

 

We would advise that guests take holiday insurance to cover any problem resulting from loss of deposit or balance.

FOOD POLICY

We aim to provide you with the best quality, fresh and locally sourced food available.

 

If you have any dietary requirements, please let us know in advance to ensure that we are able to fully cater for your needs. Due to our location it can, at times, be difficult to source certain items without prior notice.

CANCELLATION POLICY

If you find it necessary to cancel your reservation, we will refund in full if you give 7 days notice.

 

If the booking is canceled later, or in the case of a no-show, the first night will be charged in full.

TERMS & CONDITIONS

I. The Balmacara Mains Grounds are large and unfenced you are able to use them on the condition that you are aware of the dangers to pets and children. Children must not play unsupervised in the grounds. The beach front access can be used but Balmacara Mains can't be responsible for your welfare there.

 

II. We regret that NO pets are allowed within the building. Pet owners should call to discuss arrangements

 

III. The house is a Non-Smoking property, and no smoking is allowed in any part of the building. Sorry for any inconvenience.

 

IV. The house must be left in a clean and tidy state. Although cleaning at the end of your stay is our responsibility, ‘property’ left in an unacceptable or broken condition will be your responsibility.

 

V. Checkout anytime up till 11am. Longer stays and groups are negotiable, please feel free to contact us for further information.

COMPLAINTS POLICY

We are committed to providing all customers with the best experience possible. We will do the utmost to ensure you enjoy your stay with us and make your experience of a Highland vacation a memorable and pleasant one.

 

If you voice any concerns or specific requirements to us, we will do everything we can to resolve them or to meet your expectations during your stay.

 

However, if this is not done to your satisfaction, we have feedback cards within our rooms or you can email us directly to draw our attention to your experiences and to ensure that we improve our service in the future.

 

If you would like to make a complaint, please speak email us at complaints@ontheloch.co.uk

 

Or write to us at; Iain Craig, Balmacara Mains, By Kyle, IV40 8DN

 

We will endeavour to respond within two working days of receiving your complaint.

CONTACT US

Balmacara Mains is the trading name for Blackstream Ltd

We use Arran Aromatics products, along with as much local produce as possible. We only use proper Stornaway MacLeod's black pudding too.

CURRENT VACANCIES AT
BALMACARA MAINS

GUEST HOUSE

So... we are hiring. If you're looking. We are asking.

Details are below, with download-able application forms containing information about how to send your application to us.

BREAKFAST CHEF (P/T)

We are looking for people who love breakfast as much as we do. Who will bring ideas, enthusiasm and a passion for the best cooked eggs!

CHAMBER STAFF

Everyone in our team of staff work as hard as each other. They are all part of making Balmacara what it is. Hard working, motivated and a positive energy would be the ideal fit.

CONTACT US

BALMACARA MAINS GUEST HOUSE

Glaic, by Kyle of Lochalsh

Highland, Scotland,

IV40 8DN

All Rights Reserved

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